Monthly and yearly Family subscriptions follow the same time-based rule. Email support@himula.com to request a refund. Turning off automatic renewal alone does not request one.
How we calculate your refund
The subscription-fee refund is the amount you actually paid for the current billing period, multiplied by the time remaining in that period when we receive your request, divided by that period's total duration. We verify your account ownership before processing. Calendar months and years have different lengths; we use your actual paid period's start and end times.
Refund = paid subscription fee × unused time ÷ total paid-period time.
For example, if exactly half of a $49.99 annual period is unused, the subscription-fee refund is $25.00 after rounding to cents. Discounts reduce the amount actually paid. We do not deduct a separate cancellation fee or reprice used annual-plan time at the monthly rate. Refunds cannot exceed the amount paid, less any previous refunds for the same period.
Applicable taxes are adjusted through the payment provider according to the transaction and relevant law. Your bank's currency conversion or charges may affect what appears in your local currency; we cannot determine your bank's exchange rate.
What happens to your subscription
We confirm the calculation and access end date when handling your request. Refunding unused time ends the corresponding Family access and stops future renewal. Your account can continue on Free subject to Free limits. Pets and account records are handled under our Privacy Policy.
If you only want to prevent the next charge and keep using all paid time, turn off automatic renewal through Manage subscription. That keeps Family access until the paid period ends.
How to apply
- Email support@himula.com from your ChorePaws account email, with the subject “ChorePaws refund request.”
- Include your transaction or receipt reference, purchase date, and monthly or yearly plan. A reason can help us improve, but is not required for a refund of unused time.
- We verify the purchase, confirm the refund amount and access end date, and process the refund through Waffo Pancake to the original payment method.
Do not send your full card number, security code, account password, or family PIN by email. We aim to acknowledge requests within two business days and make a decision within five business days after receiving the information needed to verify the request. Once approved and submitted, refunds usually take five to ten business days to appear, depending on the payment provider and bank.
Other situations
Used subscription time and fully elapsed periods are not refunded under the unused-time rule. Verified duplicate or incorrect charges are corrected separately, including a full refund of a duplicate charge where appropriate. If we discontinue the paid service, unused prepaid time is refundable. Mandatory refund, withdrawal, and consumer rights remain available even if they provide more protection than this policy.
This policy is part of the ChorePaws Terms of Service. Operator: HONG WEIHAO, China, under the Himula brand.