We use family information to run ChorePaws, keep accounts secure, and support you. We do not sell personal information or use it for targeted advertising. Contact support@himula.com for privacy requests.
1. Who is responsible
HONG WEIHAO, an individual operator based in China, operates ChorePaws under the Himula brand and is responsible for the personal information described here. This policy applies to chorepaws.himula.com and the ChorePaws web app. Our contact for all privacy inquiries is support@himula.com.
2. Information we process
- Adult account information: email address, account identifier, login/session information, and the name and profile-image URL supplied through Google sign-in where used. Google handles your Google password; email sign-in uses a short-lived verification code.
- Household and member information: household name, locale, time zone, family PIN verification data, member nickname, age band, chosen avatar, and profile identifiers. Children do not need separate email addresses to use member profiles.
- Tasks and pet activity: task titles and descriptions, schedules, assigned members, completion history, rewards, Pet Coin transactions, weekly goals and progress where available, pet names, appearance, experience, levels, inventory, and interactions.
- Billing information: customer and order references, selected plan, subscription periods, payment and refund status, transaction amounts, tax amounts, and records of agreement to subscription terms. Card and billing details entered at checkout are handled by Waffo Pancake and its payment providers; ChorePaws does not store full payment-card numbers or card security codes.
- Technical information: IP address and browser information involved in delivering and securing requests, session records, timestamps, errors, and activity logs. Limited product-event records may include an event name, short properties, and a pseudonymous household reference.
- Support communications: your email address, messages, and information you choose to send to support.
We do not require a child's exact birth date, school, precise location, photograph, voice recording, or social account. Please use nicknames and avoid putting unnecessary sensitive information in task descriptions or support messages.
3. Why we use it
We use this information to authenticate account owners, maintain household boundaries, display and synchronize tasks, calculate rewards and pet progress, provide paid entitlements, handle payments and refunds, respond to requests, prevent abuse, and investigate errors. Family activity is available to the account owner and to the member views provided within that household.
Where a legal basis is required, we rely on performing our agreement with adult account owners for core service and billing, applicable legal obligations for required records, and legitimate interests for proportionate security and support. Where consent is required, that consent is the basis for the relevant processing and can be withdrawn. We do not use family content to train generative AI models.
4. Children and family controls
ChorePaws is designed for families. Adults create and manage accounts, including profiles used by children under 13. Children cannot independently register a purchasing account. Member activity, such as completing a task or feeding a pet, updates the family's stored task and pet records.
There are no public member profiles, social messaging, behavioral advertising, session replay, or advertising pixels in the child experience. Information is not made public by creating a profile. Shared-device member switching means people using the same device may access its available member profiles; keep shared devices and family management credentials secure.
A parent or legal guardian may review a child's information through the family workspace, request a copy or correction, request deletion, or ask us to stop further collection and use for that child's profile. Send the request to support@himula.com from the account owner's email. We verify authority before disclosing or changing records. Stopping necessary processing may mean that the profile can no longer use the service. We do not condition participation on providing more information than is needed for the feature.
5. Providers and disclosures
- Cloudflare: hosting, database storage, network delivery, and security. Cloudflare privacy policy.
- Google: optional account sign-in, including the basic profile information you authorize. Google privacy policy.
- Resend: delivery of account verification emails and support email handling. Resend privacy policy.
- Waffo Pancake: hosted checkout, recurring payments, payment notifications, and refunds. Payment-provider information and applicable terms are available from Waffo Pancake and at checkout. We do not send family task descriptions or pet activity to the payment provider for billing.
We disclose information to providers as needed for these functions. A provider may have independent legal obligations for its own payment, fraud, or account records. We may also disclose information when legally required, to protect people and the service, or as part of a business transfer with appropriate notice and protections. We do not sell personal information or share it for cross-context behavioral advertising.
6. Cookies and storage on your device
We use cookies and browser storage to keep you signed in, remember the active family/member context, preserve interface preferences, and avoid repeated notices. IndexedDB and the service worker may cache app resources or queue task actions during a connection interruption. Account sign-out and clearing browser data can remove local access or queued actions. Browser controls can block or clear storage, but doing so may prevent the app from working correctly.
We do not currently use Google Analytics, marketing pixels, or third-party session-replay tools in the ChorePaws app. Operational product events are handled by our own service and are not advertising profiles.
7. Retention and deletion
Account and family records are kept while needed to provide your account, including continued use of Free after a subscription ends. Canceling renewal alone does not delete those records. Email verification codes expire after ten minutes. Adult sessions expire after thirty days unless renewed by account activity; expiry of access is not the same as immediate deletion of every related security record.
For a verified deletion request, we aim to complete removal or anonymization of records no longer needed within thirty calendar days, unless a legally permitted extension or an unresolved billing issue requires more time. We explain any delay and the expected next step. We retain only information still needed for a specific legal, accounting, security, or dispute purpose and restrict its use to that purpose; payment providers may keep their own required records. Backup copies may persist until the provider's normal backup cycle expires.
Contact support using the process below to request a copy or deletion of your information. We do not retain family data for unrelated future marketing.
8. Your choices and requests
Email support@himula.com from your registered email and describe the information or profile concerned. You may request access, a copy, correction, or deletion. Depending on applicable law, you may also have rights to portability, restriction, objection, withdrawal of consent, and a complaint to your data-protection authority. We do not penalize you for exercising a privacy right.
We aim to acknowledge requests within two business days and complete them within thirty calendar days after appropriate verification. Tell us if you want to close the whole household account or only address one member's data. Account closure and any refund request are handled separately under the Refund Policy. Do not email your password, family PIN, full card number, or card security code.
9. International processing and security
The operator is based in China, and the service uses providers with international infrastructure. Your information may be processed outside your home country, including by the operator for support and administration. Data-protection rules in these locations may differ from those in your country. Contact us for information about the providers and protections applicable to your data.
We use encrypted connections, authenticated access, and household-level access controls. No service can guarantee complete security. Contact support if you suspect unauthorized access; we handle incidents and any required notifications under applicable law.
10. Updates and contact
We publish updates here with the effective date. We provide notice and obtain additional consent for changed processing where required. For questions about this policy or a child's information, contact HONG WEIHAO, operator of ChorePaws by Himula, at support@himula.com.